Return and Exchange Policy for The Black Buddy

At The Black Buddy, we are committed to delivering quality products and ensuring customer satisfaction. Please review our policy regarding returns and exchanges:

1. No Returns or Refunds

  • We do not accept returns or offer refunds for any products once sold.​

2. Exchanges for Defective or Incorrect Items

  • Exchanges are permitted only under the following conditions:​

    • The product delivered is defective.​

    • An incorrect item was delivered.​

  • Customers must initiate the exchange process within 7 days of receiving the order.

Note: In case of defective or wrong products received, customers must provide clear images and/or videos of the product as evidence to support their claim.​

3. Eligibility Criteria for Exchanges

  • The item must be unused and in its original packaging.​

  • A valid receipt or order confirmation is required to process the exchange.​

4. Process for Initiating an Exchange

  • Contact our customer service team via:​

  • Provide your order number, details of the issue, and clear images/videos of the product to support your exchange request.​

  • Our team will guide you through the exchange process upon verification.​

5. Shipping Information

  • We currently ship exclusively within India.

  • For eligible exchanges, shipping costs will be managed by our backend operations.​

  • Customers are not required to handle any shipping fees for exchanges due to defects or incorrect deliveries.​

6. Non-Exchangeable Items

  • Items that do not meet the above criteria will not be eligible for exchange.​

  • Products that are damaged due to misuse or neglect will not qualify for exchanges.​

7. Contact Us

For any questions or further assistance regarding our return and exchange policy, please reach out to our customer service team through the contact information provided above.